Bachelor of Arts — Media, Information & Technoculture


The University of Western Ontario


TD Bank Financial Group


Data Analyst

    Ontario Student Trustees' Association

    AUG 2014 — PRESENT

    Director, Unified Communications

    • Member of the Board of Directors; responsible for advising, governing, and overseeing organizational policy and direction and assisting with leadership and financial responsibility
    • Supervising a team of three and managing the organization's unified communications systems and technical infrastructure, including the Microsoft Exchange, Lync, SharePoint, and Active Directory components of an Office 365 tenant, providing insight into its operation as well as technical oversight
    • Responsible for the supervision, safety, and security of over 75 underaged student trustees in attendance at multiple conferences hosted by the Ontario Student Trustees' Association

    Scotiabank Global Banking and Markets

    MAY 2015 — SEPT 2015
    Technical Analyst
    MAY 2014 — SEPT 2014
    • Worked as a desktop support technician, supporting over 10,000 users enterprise-wide among various lines of business across the bank as well as multiple trade floors and branches
    • Performed hardware installations and software configuration, as well as incident and problem management
    • Used ServiceNow to track issues, communicate with other technicians, and track ticket histories
    • Troubleshooted problems and developed technical solutions for users at a high level of proficiency
    • Worked on a team to develop business continuity and disaster recovery plans for Global Banking and Markets
    • Coordinated the disposal and destruction of confidential data in accordance with bank security policies

    Halton District School Board

    MAY 2012 — AUG 2013

    Student Trustee

    • Served on the Board of Trustees to pass policy and budgets to improve the quality of education for HDSB students
    • Chaired the HDSB Student Senate, maintaining communication channels between Board trustees and staff and students
    • Liaised regularly with the Director of Education and supervisory officials regarding issues affecting students


    Dhanjal, Arjun. "Student voice, government, and representation in Ontario, Canada." Connect 2016, no. 218 (April 2016): 17—21. [Direct Link]


    Hootsuite Certified Professional

    FEB 2016
    Hootsuite Media, Inc.


    • Desktop technologies
    • Windows XP/7/8.1/10
    • Mac OS X 10.8/10.9/10.10/10.11
    • ImageX/DISM
    • Server infrastructures
    • Windows Server 2008 R2/2012 R2
    • Microsoft Hyper-V virtualization
    • Exchange 2010/Exchange 365
    • Active Directory architecture/administration
    • GPO architecture/administration/troubleshooting
    • Command-line scripting — bash/batch
    • Distributed File System
    • Google Apps for Work administration
    • HTML/CSS, JavaScript
    • JIRA, ServiceNow
    • Adobe Creative Suite
    • Windows PowerShell v4/v5
    • CMS — WordPress v2/v3/v4 administration


    • Capable of producing high-quality critical media and technology analysis documents
    • Able to use targeted questioning to quickly ascertain the root cause of technical problems from novice users
    • Capable of organizing and executing major events on-time and within budget
    • Able to adapt to changing work environments